Privacy Policy

This Privacy Policy explains how Pickle Quest ("Pickle Quest," "we," "us," or "our") handles personal information when you use the Pickle Quest mobile application, website, related services, community features, events and support channels.

Pickle Quest connects real-world pickleball activity with player discovery, matches, rankings, progression, challenges, rewards, community features and other game-like experiences.

Depending on the features you use, we may collect or process the following categories of information:

• Account and profile information: authentication identifiers, email or sign-in information made available through your chosen sign-in method, display name, player ID, avatar or profile photo, profile settings, level, rank, rating, reputation and similar account information.
• Location information: coarse or precise device location when you grant permission, location used for nearby-player or nearby-court features, match readiness or location validation, and location information associated with community court submissions.
• Match and competitive information: lobbies, participants, match format, check-in/readiness, scores, confirmations, match history, rankings, ratings, calibration, progression, XP, challenges, rewards, tournaments and competitive integrity signals.
• Social and user-generated content: friends or connections, clubs, lobby chat, direct messages, reports, moderation information, community court details, court photos, profile photos and other content you choose to submit.
• Device and technical information: device or app identifiers, push-notification token, platform, app version, timestamps, diagnostics, security events and technical information needed to operate and protect the service.
• Purchase-related information: product, entitlement, purchase status and purchase token or verification information needed to validate eligible Google Play purchases. We do not receive your full payment-card details from Google Play.
• Support and moderation information: information you provide when contacting support, reporting another player, appealing a decision or participating in a moderation review.

Pickle Quest uses location-dependent features to help players discover courts and players, support match readiness and operate other real-world pickleball features. Android lets you control location permissions from your device settings.

If you submit a community court, the submission may include the court's coordinates, address, your account identifier, a court photo and verification metadata such as capture time, GPS accuracy or photo-location information. This information may be reviewed for safety, accuracy, duplicate detection and moderation.

We use information to:

• create and maintain accounts and player profiles;
• operate player, court, lobby, match, club and tournament features;
• calculate rankings, progression, rewards and challenge progress;
• deliver chats, direct messages, system messages and notifications;
• process community court submissions and other user content;
• verify eligible purchases and entitlements;
• prevent fraud, abuse, result manipulation, boosting and other competitive-integrity violations;
• investigate reports, enforce rules, apply warnings or restrictions and protect players;
• debug, secure, maintain and improve Pickle Quest; and
• comply with legal obligations and respond to valid legal requests.

Pickle Quest is a social sports service. Information intended to identify you inside the community—such as your display name, avatar, player level, rank, rating, selected profile information, club or match participation—may be visible to other players where the feature requires it.

Messages are shown to the people or groups participating in the relevant conversation. Reports and moderation notes are not intended to be public and are handled through restricted moderation systems.

We may share or make information available only as needed to operate, secure or support Pickle Quest. This can include:

• Google and Firebase services used for authentication, databases, realtime features, cloud functions, storage, notifications and related infrastructure.
• Google Play for app distribution, billing and purchase verification.
• Email or waitlist providers, such as Brevo, when you voluntarily sign up for beta or marketing email communication.
• Other players when information must be shown as part of a social, match, club, leaderboard, tournament or community feature.
• Authorities or other parties when disclosure is required by law or reasonably necessary to protect users, Pickle Quest, or others from fraud, abuse or security threats.

Pickle Quest does not sell personal information for money.

If notifications are enabled, we may maintain a device push token and use it to send service notifications such as match activity, messages, invitations, moderation decisions, account warnings, restrictions or other important account events.

You can control app notification permission through Android settings. Some important account information may also remain available inside the Pickle Quest notification center.

Eligible purchases are processed by Google Play. Pickle Quest may receive and process purchase-verification information to confirm whether an entitlement should be granted.

PQ Coins, XP, rewards, cosmetic items, themes, borders, finishers, Quest Pass rewards and similar virtual features are associated with your Pickle Quest account and may be stored as part of your progression and inventory.

We retain information for as long as reasonably necessary to provide the service, maintain account and match history, protect competitive integrity, investigate abuse, resolve disputes, comply with legal obligations and maintain security.

Different data may have different retention periods. For example, match records, moderation actions, safety records and transactional records may need to be retained longer than temporary presence or session information.

You can control certain information through your profile and device settings, including location and notification permissions. You may also use available block and report tools for social interactions.

To request deletion of your Pickle Quest account and associated personal information, contact support@picklequest.app. We may need to verify that the request comes from the account owner. Some records may be retained when required for legal, security, fraud-prevention, dispute or competitive-integrity purposes.

We use technical and organizational measures intended to protect Pickle Quest information, including authenticated access, restricted backend operations, server-side validation and access controls.

No online service can guarantee absolute security. You are responsible for protecting your device and sign-in credentials and for notifying us if you believe your account has been compromised.

Pickle Quest is not intended to be used in violation of applicable minimum-age or parental-consent requirements. If local law requires a parent or guardian to consent to a younger user's use of an online service, that consent must be obtained before using Pickle Quest.

A parent or guardian who believes a child has provided personal information contrary to applicable law may contact us so we can review the account and take appropriate action.

Pickle Quest and its service providers may process information in countries other than the country where you live. Where required, appropriate safeguards will be used for international data transfers.

We may update this Privacy Policy as Pickle Quest changes. When an update is material, we may provide notice in the app, on the website or through another appropriate channel. The effective date at the top of this page identifies the current version.

For privacy questions, account requests or concerns, email support@picklequest.app.